General Terms and Conditions
1. General Information, Contract Conclusion
1. General Provisions
The website www.exclusivebottle.ch is operated by Zürcher Handelskontor GmbH, CH-8712 Stäfa, hereinafter referred to as "Z-HK GmbH". Online orders for products are subject to the following General Terms and Conditions ("GTC") for online transactions. By submitting an online order, the customer accepts these GTC.
These GTC shall also apply to all future transactions with the customer insofar as they concern transactions of a similar nature. Any terms and conditions of the customer that deviate from these GTC shall not be recognised by Z-HK GmbH unless expressly accepted by Z-HK GmbH.
2. Conclusion of Contract
When placing an order in the online shop at www.exclusivebottle.ch, the customer submits an offer to enter into a legally binding purchase agreement with Z-HK GmbH.
The products and offers displayed by Z-HK GmbH in its online shop are subject to change and are non-binding. A contract is concluded only upon acceptance by Z-HK GmbH. A written order confirmation sent by email shall constitute such acceptance.
3. Orders
3.1 Prices
The prices published online by Z-HK GmbH shall apply. Z-HK GmbH reserves the right to change prices at any time. Statutory value added tax (VAT) is shown separately. Any applicable shipping costs are stated and charged separately.
By submitting the order by clicking the "Order with Obligation to Pay" button, the customer places a binding order for the goods listed in the shopping cart.
3.2 Inspection of the Shipment by the Customer
The customer must inspect the order immediately upon receipt for completeness and any damage sustained during transport.
In the event of visible transport damage, the customer is required to have the damage confirmed in writing by the carrier or parcel delivery service. In such cases, the damaged parcel must be returned to the sender's address.
Any other complaints must be reported to Z-HK GmbH without delay in order to enable efficient processing.
3.3 Cancellation of the Order
Although Swiss law does not provide for a statutory right of withdrawal for online purchases, Z-HK GmbH grants its customers the right to withdraw from an order within 14 days in writing, for example by letter or email.
The 14-day period begins upon receipt of the goods. Timely dispatch of the notice of withdrawal is sufficient to comply with the deadline. The notice of withdrawal must be sent to:
Zürcher Handelskontor GmbH
Goethestr. 18
CH-8712 Stäfa
or by email to: contact [ at ] exclusivebottle.com.
Returns by the customer will only be accepted by Z-HK GmbH if the products are returned undamaged, unused and in their original packaging. In such cases, the purchase price will be refunded in full. The customer bears the costs of returning the goods.
Returns not accepted by Z-HK GmbH will be sent back to the customer. If the customer fails to collect the shipment, a second delivery attempt will be made. If the shipment is again not collected, the goods will be returned to Z-HK GmbH.
In such cases, Z-HK GmbH reserves the right to use the goods for its own purposes without the customer's consent. Any claims for compensation by the customer shall be excluded in such circumstances.
4. Payment and Delivery Terms
All deliveries are made by Swiss Post or another delivery service provider. The goods will only be handed over to the carrier once payment has been received.
The usual delivery time is 3–10 business days from receipt of payment. Delivery is made to the delivery address specified by the customer. Z-HK GmbH ships the goods in neutral and appropriate packaging.
If not all products ordered are available, Z-HK GmbH shall be entitled to make partial deliveries, provided that this is reasonable for the customer. Any additional shipping costs arising from such partial deliveries shall be borne by Z-HK GmbH, provided that the customer is not otherwise unreasonably disadvantaged.
Z-HK GmbH generally delivers only within Switzerland and to Liechtenstein. Deliveries to other countries may be arranged upon request by email to contact [ at ] exclusivebottle.com.
Please note that deliveries abroad may be subject to import VAT, customs duties and other import charges over which Z-HK GmbH has no control.
Important Notice: If, when placing an order, the customer intentionally specifies "Switzerland" or "Liechtenstein" as the delivery country even though the actual delivery address is located abroad, Z-HK GmbH reserves the right to refund only 50% of the purchase price and to retain the remaining 50% as an administrative and handling fee.
Z-HK GmbH accepts payment by advance payment, credit card (Visa, MasterCard, American Express), cash on delivery, direct debit or electronic payment services such as PayPal or TWINT.
Credit cards are charged upon completion of the order. For trade customers, Z-HK GmbH will issue an invoice for orders of CHF 500 or more, payable within 30 days. In such cases, delivery shall be made free of charge to the specified delivery address.
4.1 Due Date and Reminder Fees
All orders are payable immediately upon booking or, where an invoice is issued, upon receipt of the invoice.
If the applicable payment deadline is exceeded, a reminder fee of CHF 20 shall be charged for each reminder.
5. Retention of Title
The goods shall remain the property of Z-HK GmbH until payment has been made in full.
6. Liability and Warranty
6.1 Limitation of Liability
Z-HK GmbH excludes all liability for damage not caused by an intentional or grossly negligent breach of duty.
This exclusion shall not apply to damage resulting from injury to life, body or health or to claims arising under the Swiss Product Liability Act. The same shall apply to breaches of duty committed by persons engaged by Z-HK GmbH in the performance of its obligations.
The customer's statutory rights in respect of defective goods shall remain unaffected.
6.2 Transmission Errors
Z-HK GmbH accepts no liability for transmission errors, irrespective of whether their cause lies with the customer, Z-HK GmbH or a third party.
6.3 Protection of Minors
Minimum Age of 18
Z-HK GmbH sells alcoholic beverages through exclusivebottle.ch exclusively to persons who have reached the age of 18.
This minimum age applies to the entire product range, irrespective of any lower statutory minimum age that may apply to individual categories of alcoholic beverages.
By submitting an order, the customer confirms that they are at least 18 years of age and that all information provided regarding their age is true and accurate.
Age and Identity Verification
In order to comply with applicable statutory requirements for the protection of minors, Z-HK GmbH carries out appropriate age verification measures. Verification of the minimum age may take place during the ordering process and/or upon delivery of the goods.
For this purpose, Z-HK GmbH may, either directly or through service providers engaged by it, including payment, identification or logistics service providers, require appropriate proof of age.
Where an age check is carried out upon delivery, the customer may in particular be required to present a valid official photographic identification document.
The customer is required to cooperate with any necessary age verification procedure and to provide the information or documentation required to verify compliance with the minimum age requirement.
Refusal of Delivery and Cancellation
If the required minimum age cannot be reliably established, or if the customer refuses to undergo a required age verification procedure, the goods will not be handed over.
In such cases, Z-HK GmbH shall be entitled to cancel the order.
If a failed age verification or a non-delivery attributable to the customer results in return shipping costs, additional delivery costs or other additional expenses, such costs may be charged to the customer to a reasonable extent.
Legal Notice
Z-HK GmbH takes the measures necessary to comply with the applicable Swiss statutory provisions on the protection of minors, in particular the relevant food and alcohol legislation as well as applicable cantonal regulations.
Alcohol may be harmful to your health. Please drink responsibly.
7. Data Protection
Personal data is processed in accordance with applicable Swiss data protection legislation.
Personal data will not be disclosed to third parties unless such disclosure is necessary for the performance of the contract, for example for delivery by partner companies, or is required by law.
The customer has the right to obtain information about their personal data free of charge and to request the correction, blocking or deletion of such data.
8. Governing Law and Jurisdiction
These GTC shall be governed exclusively by Swiss law.
The place of jurisdiction for all disputes shall be 8712 Stäfa, Canton of Zurich. Mandatory statutory provisions concerning jurisdiction at the customer's place of residence shall remain unaffected.
Effective as of: 1 January 2026